Last Updated: 02.06.2025
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‍Our Commitment to Privacy
‍At Winterberry, we value the trust you place in us and are committed to safeguarding your privacy. This Privacy Policy outlines the types of personal information we collect, why we collect it, how we use it, and under what circumstances we may share it with our partners, service providers, and authorized franchisees operating Winterberry locations.
We also describe the choices available to you regarding how your information is collected and used. If we make significant changes to this policy, we will post the updated version on our website and provide appropriate notice where required. You may exercise your privacy preferences at any time, in accordance with this policy.
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Winterberry adheres to the requirements of Canada’s Anti-Spam Legislation (CASL).
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‍Franchise Model
‍Winterberry operates as a franchise-based organization. While we provide brand standards and operational support, each Winterberry location is independently owned and operated by authorized franchisees. These franchisees may collect personal information—such as information about you or your child on their own behalf. Please note that the collection, use, and disclosure of such information by individual franchisees is not governed by this Privacy Policy and may be subject to their own privacy practices.
If you have any questions or concerns regarding this policy or the handling of your personal information, please feel free to contact us.
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‍Information collection by Winterberry
‍We may collect personal information that you voluntarily provide to us, such as:
Your name, email address, phone number, and mailing address
Your child’s name, age, or date of birth
Other contact or enrolment-related details you choose to share with us

Additionally, we may collect certain technical information automatically when you visit our website, including:

Browser type and version
Time zone settings
Browser plug-in types and versions
Operating system and platform details

For more information on how we use cookie sand similar technologies, please refer to the section titled How Does Winterberry Use Cookies? 

How We Use and Share Your Information
At Winterberry, we collect and use your personal information to support our educational services, maintain communication, and enhance your     experience with us. This may include:
Contacting you via email, phone, text, or mail regarding our programs, locations, or services that may align with your family’s     interests;
Following up on inquiries, managing program waitlists, or facilitating enrollment;
Providing updates, reminders, or promotional messages you’ve consented to receive;
Using your details for purposes clearly communicated at the time of collection or with your ongoing permission.

‍When and Why We Share Your Information
We may share personal information under limited and appropriate circumstances, including:
With trusted service providers who support our communications,  customer management, or marketing efforts strictly for operational     purposes and under confidentiality agreements;
With our franchise locations, where relevant to your inquiry or your child’s enrollment;
In partnership with select organizations to co-offer programs or promotions, where we believe the offering may add value for our     community;
As required by law, regulation, or legal request or when necessary to protect the rights, safety, or property of Winterberry, our     families, or others. 

Accessing or Updating Your Information
‍If you need to update or correct any personal information you've shared with us, please reach out directly through our contact details provided below. We're happy to help you keep your information accurate and up to date. 

Protecting Children’s Privacy
‍Winterberry takes the privacy and safety of children seriously. We do not knowingly collect personal information online from anyone under the age of 16 without verified parental or guardian consent. Our website is designed for general audiences and is not intended for use by children without adult supervision.
In the course of facilitating enrollment or managing waitlists, we may collect a child’s age or birthdate from a parent or legal guardian. This information is used solely to support Winterberry’s educational services and is shared only with relevant Winterberry franchise locations as needed to fulfill these services. 
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‍How Winterberry Uses Cookies
‍When you visit the Winterberry website, small text files called “cookies” may be stored on your device. These cookies help us enhance your browsing experience by enabling certain site functionalities, remembering your preferences, and understanding how visitors interact with our site.

Cookies may be used to:
Enable core features like navigation and secure access;
Store user preferences to personalize your experience;
Recognize returning visitors for smoother interaction;
Analyze traffic patterns and usage to improve site performance.
You have control over how cookies are used. You can refuse or manage cookie settings through your browser’s privacy options. Please note that disabling cookies will prevent the site from remembering your preferences for future visits.
By continuing to use our site, you consent to our use of cookies in accordance with this policy. 
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‍How We Keep Your Personal Information Secure
‍At Winterberry, we are committed to protecting your privacy and ensuring a secure online experience. We employ a combination of physical, digital, contractual, and administrative safeguards to protect the personal information you share with us.

Our website uses Secure Sockets Layer (SSL)encryption technology to protect your data as it is transmitted to our servers. You can verify that your session is secure by checking for a padlock icon in your browser's address bar and ensuring the URL begins with “https://”.

While no system is entirely immune to risks, we continuously review and update our security practices to help safeguard your information against unauthorized access, loss, or misuse. 

‍What is “Phishing”?“ Phishing” refers to fraudulent attempts by third parties to obtain sensitive information—such as your login credentials, credit card numbers, or other personal data by pretending to be a trusted source. These scams often come in the form of deceptive emails, messages, or websites.
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‍Winterberry will never ask you to share personal details like passwords or financial information via email. If you receive a suspicious message claiming to be from us, please do not respond or click on any links. Report it to us at privacy@thewinterberry.ca. 
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‍External Links For your convenience, our website may contain links to third-party websites. These sites operate independently and have their own privacy policies and practices. We are not responsible for the content, policies, or data handling procedures of external sites. We recommend reviewing the privacy policy of any site you visit through a link on our website to understand how your information may be collected and used. 

‍Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:
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‍Winterberry Inc
Attn: Privacy Officer
11935 Coventry Hills Way N.E.
Calgary, AB, Canada
📧 privacy@thewinterberry.ca

‍We’ll do our best to respond to your request promptly and in accordance with applicable privacy legislation. 
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‍Changes to This Privacy Policy
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‍From time to time, we may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, if appropriate, by additional notice (such as email or a website banner).

We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.